Returns & Exchanges Policy
At s.t.o.p. Restaurant Supply, we want to ensure you have the best tools for your kitchen. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Contact our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused items in their original manufacturer packaging, ensuring all manuals and accessories are included.
Label and Ship
Affix the provided return label or ship the package to our distribution center using a trackable shipping method.
Inspection and Refund
Once our warehouse team inspects the items for quality assurance, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing