Frequently Asked Questions
Everything you need to know about shopping with s.t.o.p. Restaurant Supply.
Do you sell to the general public or only to commercial businesses?
While we specialize in commercial-grade equipment, we are open to the public. Home chefs looking for professional-quality cookware, knives, and kitchen gadgets are welcome to shop our full inventory online or in-store.
How long will it take for my order to be delivered?
Most in-stock items are processed within 1-2 business days. Shipping times vary by location, but standard delivery typically ranges from 3 to 7 business days across Canada.
What is your return policy for kitchen equipment?
Unused items in their original packaging can be returned within 30 days of purchase. Please note that certain large-scale commercial equipment and custom-ordered items may be subject to a restocking fee.
Do you offer warranties on your products?
Yes, all our products are covered by the manufacturer's standard warranty. Commercial-grade appliances often include specific parts and labor warranties that differ from residential-grade products.
Can I track my shipment after it has been placed?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.